“If you need an accommodation or would like to share feedback about accessibility, please contact us at accessibility@domain.com”
Then what?
Most accessibility policy pages are treated as a formality. A checkbox. A template pulled from a plugin or copied from another site.
But for people with disabilities, this page is often the most important entry point into your business.
In this session, Adam Unger shares findings from an analysis of over 5,000 accessibility policy pages across industries, including WordPress-powered websites. What emerges is a consistent pattern: broken contact channels, unmonitored inboxes, generic language, and policies that create more risk than protection.
This talk goes beyond compliance theory and focuses on what actually happens when a real user tries to use your accessibility policy to request help. Attendees will see how common implementation mistakes undermine trust, create legal exposure, and fail the very users these policies are meant to support.
The session will also explore how WordPress themes, plugins, and common workflows contribute to these issues, and what a functional, defensible accessibility policy process actually looks like in practice.
